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Date: 2024-01-11

Privacy Policy

At nCentiv, we are committed to protecting the privacy of our users. This privacy policy describes how we collect, use and share information about you when you use our services. Our main service is a platform that automatically manages advertisements on differernt platforms and our target users are restaurant owners.

1. Information we collect

We collect information from you when you use our services. This information may include:

  • Personal information: We collect your name, email address, and other contact information when you sign up for our services.
  • Payment information: We collect your payment information, such as credit card details, when you make a payment for our services.
  • Usage information: We collect information about how you use our services, such as the ads you create, the platforms you advertise on, and the performance of your ads.
  • Technical information: We collect technical information about your device and the software you use, such as your IP address(for security purposes), browser type, and operating system.
  • nCentiv collects user data from Google API with the primary purpose of displaying analytics in the dashboard, making informed decisions when creating ad campaigns, and optimizing ad campaigns. The collected analytics data is stored and processed on secure servers to ensure its confidentiality and integrity. nCentiv is committed to maintaining the privacy of user data and will not share the information with other companies unless explicit permission is granted by the user. We employ industry-standard security measures, including encryption and access controls, to protect the data.

2. How we use your information

We use the information we collect to provide and improve our services, to communicate with you, to personalize your experience, and to optimize your ads performance. Specifically, we use your information to:

  • Provide and maintain our services.
  • Process payments for our services.
  • Analyze and improve the performance of our services.
  • Communicate with you about our services and updates.
  • Personalize your experience with our services.

3. How we share information

We may share your information with third parties in the following circumstances:

  • Service providers: We may share your information with service providers who help us provide our services, such as payment processors.
  • Legal purposes: We may share your information in response to a legal request or as required by law.
  • Business transfers: We may share your information in connection with a merger, acquisition, or sale of our business.
  • Aggregate data: We may share aggregate, non-personally identifiable data with third parties for research, analytics, and other purposes.
  • No sharing with third-party tools, including AI models: We do not share any user data with third-party tools, including AI models, without explicit permission granted by the user.

4. Your rights

You have certain rights with respect to your personal information. These include:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Restriction: You can request that we restrict the processing of your personal information, subject to certain exceptions.
  • Portability: You can request a copy of your personal information.

To exercise any of these rights, please contact us using the contact information provided below

5. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, and use. However, no system can guarantee complete security.

5. Collection and Encryption of Customer Data

We collect customer data through our Shopify store app(if integrated) to better optimze your ads. This data includes but is not limited to personal information, order history, and contact details. It is important to note that all data collected is encrypted using industry-standard methods to safeguard it against unauthorized access and data breaches. Once the nCentiv Shopify app is uninstalled, all the customer and store data will be deleted.

6. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes to this policy, we will notify you by email or by posting a notice on our website.

7. Cookies

We may use cookies or similar technologies to collect information about your use of our services. Cookies are small text files that are stored on your device and allow us to remember your preferences, analyze your usage of our services, and personalize your experience. We may also use third-party cookies to collect information about your use of our services.
You can control the use of cookies through your browser settings. However, please note that disabling cookies or removing a local storage item added by our software may limit your ability to use certain features of our services.

8. International users

Our services are provided from the United States and Canada. If you are accessing our services from outside these regions, please note that your information may be transferred to, stored, and processed in the United States or Canada, where our servers are located. By using our services, you consent to the transfer of your information.

9. Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

10. Contact us

Please contact us if you have any questions or concerns about this privacy policy.